Refund Policy

 Please carefully review our policy before purchase.

Cancellations

We accept cancellations if requested within 24 hours of purchase. If you would like to cancel your order, please email us at info info@paradoxbykaya.com with your order number.

 

Returns

We offer an exchange only policy. We recommend checking our size chart to get the size that will best fit your figure! If the item is no longer available, you will be issued a store credit. If you would like to return your item, email us at info@paradoxbykaya.com with your order number and the reason for your return. We will provide you with a return confirmation. Returns made without a confirmation will not be accepted.

 

Defective item

We ensure to provide high quality items through our thorough quality control process. Every piece is checked before shipping. If your item is faulty, please send us a picture with photographic evidence.  We can only accept returns of faulty items if they're unworn and tagged. Any indication of use will make the item unreturnable.

Once returned, items will be inspected. We reserve the right to refuse items after inspection.

 

Sizing issue

If there is a sizing issue, please let us know within 7 days of receiving your order and you will be able exchange the item for a different size. Size exchanges are subject to availability. If the desired size is no longer available, you will be issued a store credit.

 

Shipping

All orders require a signature by an adult. We are not responsible for lost of stolen packages once the order is delivered. If the package is lost by fault of customer (i.e incorrect address, missing information etc..) the order will not be eligible for a store credit or replacement. If package is lost by fault of Paradox, all credits or replacements will be our responsibility.

 

Preorders

Preorders are fulfilled within 2-4 weeks (unless mentioned otherwise). You will be charged within a week of placing your preorder. If you haven't received a tracking/shipping confirmation email within the time period stated above, you are eligible for a cancellation and full refund upon review.

 

Sale

 All orders placed for items on sale are final.